1. To set in close conjunction with various heads of department, an annual operating budget which will form part of the business plan, assist in the compilation of all forecast and statistics. 2. Develop a Front Office Operations and Training Manual. 3. Supervise and co-ordinate the activities of Front Office to ensure a smooth and efficient operation. 4. Ensure that guest registration and mail services are handled efficiently, promptly and courteously and in accordance with hotel's policies and procedures. 5. Conduct continuous training programs for all personnel to provide reserve capacity for emergency staffing requirements. 6. Establish work schedules in accordance with current staff planning; recommend and justify exceptions/changes to these guides if necessary. 7. Evaluate employees on a periodically basis and recommend for promotions/transfers/confirmation. 8. Maintain a positive departmental “team working” environment and discipline. 9. Ensure daily, weekly and monthly reports are prepared and submitted to the departments concerned in an acceptable timely manner. 10. Review current room inventories and recommend action for rooms control. 12. Maintain statistical record of room sales and occupancy percentage. 13. Regularly inspect guest room accommodations with the Housekeeper. 14. Liase closely with the Sales Department on room bookings and group requirements.